Heartland Food Products Group is a global leader in the consumer packaged goods (CPG) industry, producing low-calorie sweeteners, coffee, coffee creamers and liquid water enhancers.  We manufacture and market Splenda, the #1 brand in the low calorie sweetener category and the most recognized in the world.

Our goal is to transform the sweetener category from commoditized ingredients to a destination that unleashed shopper’s potential for better, healthier baking and beverages.  We make coffee, tea and water taste better and help people live happier, healthier and longer lives by making it easy to reduce sugar.

We offer an excellent compensation and benefits package.  Come grow with us.

This role is based out of our manufacturing plant in Indianapolis, Indiana.


The Quality Assurance Supervisor requires a very organized individual able to complete requests, activities, and projects on time and with a high level of quality and accuracy. This position is accountable and responsible for leading quality in the respective plant, for setting of appropriate standards, methods and specifications, and for the testing and disposition of in-line and final product testing.


Essential Duties and Key Responsibilities:

  • Maintain a work environment committed to sustainable safety by enforcing safety rules, setting a safe example, coaching and communicating to department associates the reasons for safe operations.
  • Responsible to implement and maintain plant quality systems to include HACCP, recall / traceability, CAPA, QMS, etc.
  • Effectively control, disposition and track nonconforming product.  Communicate issues and seek resolution with suppliers on supplier nonconformances.
  • Lead daily QA activities to include record review, lead CAPA investigations and implement preventative actions.
  • Effectively communicate problems to production management and initiates corrective procedures.
  • Monitor consumer and customer complaints and develops KPIs and implements complaint reduction projects in alignment with the Plant Manager.
  • Responsible for initiating appropriate actions that address Food Safety concerns, including escalation to Quality and Management.
  • Implementation of the Quality Manufacturing Scheme to align the MSPEC’s with production processes.
  • Collaborate with site and department leaders to develop and maintain the most efficient quality assurance procedures for respective areas.
  • Generate ideas for continuous quality improvement and participate in the development and implementation of new policies, procedures and/or programs.
  • Participate in internal audits and external audits, including annual SQF recertification audit.
  • Identify and report on Key Performance Indicators that support the business
  • Must be available to assist off hours if required
  • Act as back up to quality supervisors in other areas as needed
  • All other duties as assigned



  • Bachelor’s degree in Food Science, Microbiology, or Chemical Engineer preferred.   Advanced degree preferred
  • 3-5 years of food manufacturing QA experience.  Knowledge of Thermal Processing and/or aseptic manufacturing preferred.
  • HACCP Certification from a nationally / internationally recognized and accredited HACCP training firm or currently in the process of obtaining preferred
  • Knowledge of FDA regulations and SQF experience required
  • Syspro experience is a plus.
  • Strong expertise in Quality Assurance and cGMP/GDP requirements.
  • Must have strong organizational and leadership skills
  • Demonstrated ability to work with cross functional departments within the organization
  • Strong communication skills required – both verbal and written
  • Excellent problem-solving skills and corrective action/resolution skills
  • Strong computer skills with experience using Word, Excel, Power Point.


Physical Demands:

  • Must be able to physically perform the functions of climbing, balancing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions
  • Must be able to work seated using a computer and phone for long periods of time.
  • Must be able to work extended hours, such as daily overtime and an occasional weekend
  • Must possess visual acuity to document company records
  • Continuous walking throughout plant and distribution center.
  • Lifting up to 40 pounds