Overview
Description
The Network Services Engineer is responsible for tier 2 and tier 3 technical support for the data and voice network software and hardware solutions. They troubleshoot and configure switches, routers, phones, wiring, load balancing, firewall, network management and other data/voice technologies. They are required to have good customer service skills along with a logical understanding of routing for problem diagnosis and resolution.
Primary Responsibilities:
- Provides data network troubleshooting by using network protocol analysis tools.
- Implements, diagnoses, and troubleshoots technologies.
- Supports the network infrastructure maintenance and upgrades.
- Plans, develops, operates, maintains, and evolves enterprise network resources.
- Utilizes intelligent network management tools to isolate problems or improve network performance.
Minimum Knowledge and Requirements:
- Bachelor’s degree or equivalent work experience.
- 10 years of experience as a Network Engineer or something similar.
- Must possess skillset to architect, design, implement, and manage new technologies to incorporate within the environment.
- Ability to create and develop 5-year plans with budget considerations to maintain and enhance the network to meet current and future business needs.
- Strong analytical skills with focus on security.
- Ability to lead, guide, train, and mentor team members.
- Must possess or quickly acquire technical and administrative knowledge of data or voice equipment systems of the Company’s such wireless network, cloud networking, firewall, etc.
- Must be able to develop the skills to test, install, maintain, and troubleshoot issues as they arise.
- Must be skilled in attentive and active listening; must have patience to hear people out and accurately restating the comments of others.
- Must have tact, diplomacy, and ability to maintain composure in handling internal and external clients and in everyday job responsibilities.
- Ability to maintain and develop accurate documentation.
- Ability to implement strategic network and security designs following industry best practices.
- Ability to ensure maintenance of current network and making upgrades or adjustments as needed.
- Must possess a high level of skill, knowledge, and accountability enabling them to work independently with minimal supervision.
- Must be able to be flexible and adaptable in working with various individuals during emotional and conflicting situations by establishing and maintaining effective relationships and gaining trust and respect.
