Overview
About Circle Beverage
We are a dynamic and growing mid-sized beverage manufacturer headquartered in Indianapolis. With a commitment to quality, innovation, and partnership, we produce for a diverse portfolio of clients in the non-alcoholic beverage industry, with products including energy drinks, healthy/modern sodas, hydration drinks, functional beverages, and hemp-derived beverage products. Team Circle lives on the cutting-edge of beverage innovation and we thrive on collaboration, attention to detail, and delivering a best-in-class customer experience. As a key role in a growing business, the Client Success Account Manager plays a pivotal role in growing the business and serving as a leader in the company.
Position Overview
We are seeking a proactive and relationship-driven Client Success Account Manager to serve as the primary liaison between the company and our clients. This individual will be responsible for managing client relationships, ensuring production timelines are met, and maintaining open, ongoing communication between clients and internal teams.
The ideal candidate is organized, personable, and thrives in a fast-paced environment. They will be responsible for facilitating 15–20 client and internal meetings per week and ensuring that every detail of client production — from planning to delivery — runs smoothly.
How will you know this position is a great fit for you?
- You have directly managed a client account relationship in a B2B business, preferably manufacturing or logistics, and you loved it.
- You can’t fall asleep at night unless your clients have all been responded to.
- You enjoy bouncing from one meeting to the next with minimal downtime.
- You have been in a manufacturing business and understand the interactions between production, quality, and logistics that are required to “get the job done”. You enjoy being in the middle of these functions to help coordinate and deliver a great outcome for your customers.
Key Responsibilities
Client Relationship Management
- Serve as the primary point of contact for assigned client accounts
- Build and maintain strong, long-term relationships through consistent communication and support of the client’s growth initiatives
- Schedule and conduct regular check-ins, updates, and planning meetings (15–20 per week)
- Overcome client and production issues with data and custom client solutions
Production Coordination
- Liaise with internal production, logistics, and quality control teams to ensure timely and accurate execution of client orders
- Track project milestones, delivery dates, and inventory needs for each client
- Monitor production metrics and proactively resolve any issues affecting timelines or quality
Communication & Reporting
- Provide clear, timely updates to both clients and internal stakeholders. All client emails and inquiries should be responded to within 24 hours.
- Prepare weekly account status reports, meeting summaries, and action plans
- Act as a problem-solver, escalating issues when needed and following up until resolution
Account Growth & Retention
- Identify opportunities to expand services within existing accounts
- Collaborate with the Client Success and Business Development departments to deliver tailored solutions for client needs
- Ensure client satisfaction via regular Net Promoter Scores and contribute to renewal and upsell efforts
Qualifications
- Bachelor’s degree in Business, Communications, Supply Chain, or related field (or equivalent experience)
- 3–5 years of B2B account management or client services experience, preferably in manufacturing or logistics
- Strong organizational and multitasking skills with the ability to manage multiple high-touch accounts simultaneously
- Exceptional communication and interpersonal skills
- Proficient in Microsoft Office Suite; experience with CRM systems and project management tools preferred
- Knowledge of production processes and supply chain logistics is a plus
Work Environment & Expectations
- This is an on-site role based in Indianapolis, with occasional client visits or off-site meetings as needed
- Must be comfortable with a high volume of meetings and communication
- Fast-paced, collaborative, and detail-oriented work culture
- Periodic requirements to be on-site to support client facility visits that occur on night shift.
Benefits
- Competitive salary and performance-based bonuses
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Opportunities for career growth within a rapidly expanding company
