Overview
As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. We’re driven by our vision of ‘Food and Companionship Enriching Life’ and our approach to sustainability – the Elanco Healthy Purpose™ – to advance the health of animals, people, the planet and our enterprise.
At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.
Making animals’ lives better makes life better – join our team today!
Your Role: Technical Consultant Leader
The Product & Veterinary Support Technical Consultant Leader role is instrumental in delivering gold standard customer support and product stewardship. As part of the Elanco Animal Health, US Customer Experience Team, and reporting to the Senior Director of P&VS, you will have the opportunity to coach and develop a team of veterinarians while leveraging veterinary expertise and clinical experience to provide solutions for a diverse customer base.
Your Responsibilities:
The purpose of the position is to serve as a co-leader of the P&VS technical consultant team providing supervision and oversight for all technical and product support activities. Direct phone technical support may entail a portion of the position, along with oversight for scheduling of technical consultant resources to provide coverage for customer contacts during normal business hours. Performance management of the veterinarians, including robust personnel development initiatives is required. Occasional field support for local, state, or national veterinary meetings may require travel on a limited basis. Other duties and projects associated with product support will be assigned, as needed.
- Leadership & Team Oversight: Lead the hiring, training, and daily management of technical consultants while ensuring team execution of high-quality product support and customer service within budget.
- Technical Expertise & Resource: Maintain in-depth technical knowledge of Elanco products to serve as a resource and escalation point for team members and customer inquiries.
- Compliance & Quality Assurance: Ensure adherence to regulatory, quality, and compliance standards, and conduct regular call monitoring to provide feedback on performance and best practices.
- Project Management & Relationship Building: Oversee and delegate P&VS projects, fostering strong relationships with both internal and external stakeholders.
- Conflict Resolution: Address and resolve conflicts with customers and team members, utilizing effective communication and problem-solving skills.
What You Need to Succeed (minimum qualifications):
- Minimum Educational Requirement: A DVM/VMD degree from an accredited college of veterinary medicine
- Minimum Specific Experience Requirement: A minimum of 4 years of combined relevant experience in clinical practice and/or comparable industry roles. Experience in a veterinary industry technical or managing role is required.
- Professional Certification/License: In addition to a DVM/VMD degree, documented licensure to practice in one or more U.S. states is required.
What will give you a competitive edge (preferred qualifications):
- Previous supervisory duties and experience in a regulated veterinary call center environment is highly preferred.
- Leadership ability and qualifications as a direct result of prior training and clinical/industry experience.
- Satisfactory knowledge of and commitment to uphold compliance with policies, procedures, and operating guidelines associated with daily execution of the role.
- Exceptional time management skills and the ability to effectively delegate projects and manage people engaged in a variety of projects and schedules to meet pre-defined goals.
- Requires an attitude of exceptional customer service in all aspects of job execution across all customer types.
- Proven ability to collaborate and work effectively in cross-functional teams.
- English required, but Spanish language skills are a positive attribute.
Additional Information:
- Travel: Up to 10% including overnight travel to local, regional, or national company or veterinary meetings.
- Limited after-hours/weekend telephone availability to support contract call center is required on a rotational basis.
Don’t meet every single requirement? Studies have shown underrepresented groups are less likely to apply to jobs unless they meet every single qualification. At Elanco we are dedicated to building a diverse and inclusive work environment. If you think you might be a good fit for a role but don’t necessarily meet every requirement, we encourage you to apply. You may be the right candidate for this role or other roles!Elanco Benefits and Perks:We offer a comprehensive benefits package focusing on financial, physical, and mental well-being while encouraging our employees to pursue our purpose! Some highlights include:
- Multiple relocation packages
- Two weeklong shutdowns (mid-summer and year-end) in the US (in addition to PTO)
- 8-week parental leave
- 9 Employee Resource Groups
- Annual bonus offering
- Flexible work arrangements
- Up to 6% 401K matching
Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status
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