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The Manager of Meeting and Event Services is responsible for start-to-finish logistics of meeting planning across the company.  In this role, you will utilize your knowledge of logistics management, vendor management, and supplier engagement to effectively drive, support and manage the logistics of corporate-wide meetings & events, such as National Sales Meetings, Brand Meetings, Director and other Senior Leadership meetings.

Process Expertise and Business Partnership

  • Assist the GPO, Travel and Meeting Services to drive integration, automation, and standardization across the process.
  • Establish strong relationships with business units, including a structured cadence for regular interaction and two-way feedback.
  • Have a deep understanding of:
    • tools & technologies for a streamlined, integrated, end-to-end process that covers:
      • program management
      • meetings/events registration
      • budget approval
      • contracting, payments, and reconciliation
      • reporting and analytics
    • expectations of internal and external customers
  • Serve as a SME in Meeting Planning platforms and technologies by keeping current on innovative advances within the industry.
    • Manage the strategic balance between service levels and process efficiency

Accountabilities and Core Elements Related to this Role

  • Act as the full-service planner for North America
    • Independently provide consultative guidance to US based customers (internal and external) to define, develop, execute and manage meeting strategy to achieve meeting goals and expectations,
    • Provide meeting leadership and successful outcome expectations including but not limited to; sourcing, attendance, management, cost proposals, budget reconciliations, timelines, program evaluations and post event wrap-up,
    • Develop, manage and monitor detailed meeting budgets, control documents and financial data reports/analysis and provide monthly reporting to Senior Leadership.
    • Oversee post-event activities that include invoice management and program assessment from the event delivery perspective.
    • Accountable for risk management associated with ensuring all aspects of meeting logistics are in compliance with Company corporate policies
    • Provides meeting planning best practice and compliance training for administrative assistants responsible for planning and coordinating travel and local meetings.
    • Maintain confidentiality of sensitive/critical data.
  • Support special projects to support the overall corporate strategy, as requested,
  • Define / design the standard global process during implementation,
  • Must be highly organized with the ability to manage ongoing conflicting work load demands of both planned and short lead time requests in a fast paced environment.
  • Strong project and process management skills; ability to handle multiple tasks, competing priorities and meet deadlines while maintaining quality and accuracy

Process Governance:

  • Mandate the Company’s Travel and Meetings Policies
    • Ensure all associates and key stakeholders responsible for meeting execution have received and or participated in the appropriate training.
    • Adapts strategy to meet unique requirements in a multi-national meeting environment specific to cultural diversity, varying currencies, fluctuating political climates, language barriers and time zone differences.
  • Manage the governance process to evaluate and approve policy exceptions and process localization / customization requests
  • Under the guidance of the GPO, ensure adequate process documentation and training materials are developed and maintained, and provide user education and training
  • Proactively monitor and anticipate changing business, regulatory, and financial requirements, processes, and practice
  • Drive process compliance at both business and execution levels and establish processes to monitor and address non-standard activities
  • Monitor, and report end-to-end process metrics and KPIs to measure service levels, operational effectiveness, process health, and process compliance

Continuous Improvement and External Focus

  • Identify, implement, and monitor projects for ongoing process improvement initiatives
  • Provide external focus through benchmarking, engagement with vendors, consultants, and peers in the industry, to identify leading business processes and technologies and evaluate those for implementation in Elanco
  • Maintain a continuous improvement mindset across GTMS and Business organization

Basic Qualifications

  • Bachelor’s Degree
  • Minimum 2+ years’ experience in the Travel and Meeting Services process area in a corporate or consulting environment
  • Experience with meetings registration and travel reservation tools, Cvent, Concur, Groupize and other relevant tools and automation
  • Qualified candidates must be legally authorized to be employed in the United States. Elanco does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position.

Additional Skills/Preferences

  • Deep knowledge of travel and meetings processes and technology
  • Proven success in working with external suppliers, outsource service providers, and internal business partners
  • Proven analytical, problem solving, and communication skills
  • Proven control orientation based on prior operational business roles
  • Ability to work across cultures and across diverse management styles
  • Ability to be self-directed and work independently
  • Must demonstrate collaborative style with ability to recommend influence/ negotiate.
  • Must demonstrate excellent, confident interpersonal, written and verbal communication skills

Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status