Position Overview: This position is responsible for the operations and profitability of assigned locations within Northwest Indiana. This role includes customer relationship development, personnel growth, facility and equipment optimization, financial management and short- and longer-term planning for the locations.


Duties and Responsibilities:

Include but are not limited to

  • Plans, directs, and manages staffing and development of employees by effectively communicating company strategic goals; conducting effective and timely performance appraisals; and ensuring all training for employees is completed.
  • Assumes overall responsibility for P&L/budget, safety, sales, and personnel.
  • Instills and upholds a customer service culture within the company that fosters retention, relationships and loyalty, positioning Keystone for increased growth opportunities.
  • Establishes and executes Keystone’s business plan in a way that best utilizes the resources of the company, producing progressive results through growth and retention.
  • Ensures compliance with company safety policies and procedures and follows applicable laws and regulations.
  • Consistently reinforces safety messages by conducting behavioral observations, safety briefings, “tailgate” meetings, and facility safety walk-throughs.
  • Manage a program of safety and equipment maintenance to avoid breakdowns and limit safety hazards.
  • Develop and implement systems that reduce expenses and maximize the utilization of all assets within the assigned territory.
  • Monitor the daily pricing and contracting of refined fuels and lubricants to effectively manage inventory risk.
  • Serve as a liaison between the company and vendors, distributors, patrons, and employees.
  • Keep abreast of industry trends or changes to accurately answer patron inquiries and to increase innovation and ensure compliance it being met.
  • Generates sales and works with the sales teams for promoting and performing sales calls, retention calls and sales activities; meeting the customer growth goals and managing pricing and margins to meet gross profit goals.
  • Controls operating expenses by monitoring employee productivity through use of the distribution system, service scheduling calendar, etc. to manage and optimize personnel and vehicle expenses.
  • Coordinate to obtain required state/local licenses/permits/certifications for work being performed. Ability to deal with code enforcement officials, regulatory personnel and permitting jurisdictions.

Skills and Qualifications:

  • Prior management and sales experience preferred.
  • Computer skills and Proficiency in Microsoft Office applications required.
  • Ability to read, analyze, and interpret financial reporting documents, professional journals, safety/technical procedures, and governmental regulations.  Familiar with contracts, leases, agreements for service, and vendor requirements.
  • Ability to lead and manage a geographically dispersed group of employees
  • Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees as well as customers.
  • Proven history of ethical business decision and integrity.
  • Within first six months in the position, complete appropriate training, and certification requirements.
  • Valid driver’s license with a clean driving record verified by MVR and able to obtain and maintain all required certifications, licenses and permits.
  • Knowledge of DOT and CDL with hazmat endorsement.
  • The candidate will be highly responsible, flexible, and dedicated to delivering results under pressure along with the ability and willingness to work long hours and be on-call as business conditions warrant.


Education and Experience:

  • Bachelor’s degree (B.S.); and one to two years related experience and/or training; or equivalent combination of education and experience.