Position Summary

The NAFDMA Membership and Events Manager develops and executes programs and services for all current and perspective members of the organization inclusive of all tasks associated with membership outreach, recruitment and acquisition, engagement, renewal and retention. The position will manage event planning and provides a high degree of customer service. The Manager works directly with the Executive Director, Education and Operations Manager, and Marketing and Communications Manager in a team approach.  The position is fully remote with occasional evening and weekend work.  Occasional travel (potentially international) is required a few times a year.

Major Responsibilities

Develop member engagement systems that serve to increase membership numbers, provide member contribution opportunities, and assure quality membership service
Develop, implement, and promote membership programs and events to current and prospective members
Develop, manage, and execute an annual membership recruitment and retention plan, based on the goals and objectives developed and defined in the Strategic Plan
Collaborate, participate in, and coordinate promotional activities or industry promotion
Create and maintain routine membership reports
Oversee, develop, and maintain membership platforms and database, ensuring that member information is accurate
Manage all membership transactions, including applications, payments, invoices, program registrations, and receipt requests
Manage event satisfaction and other member surveys
Onboard new members, conveying value of membership, including assisting members with light technical support
Monitor member forums, for compliance with NAFDMA policy and vendor terms of service
Assist NAFDMA members by fielding questions, answering emails, and other work with committees, workgroups, and other stakeholders to ensure communication strategy is engaging and meets member needs
Assist the Executive Director with administrative duties as assigned
Create and implement systems to engage and assist members in all online and onsite event registration, implementation, and support services
Lead NAFDMA hospitality efforts for member experience onsite
Establishing and maintaining relationships with vendors and venues
Oversee the logistics of NAFDMA events, including but not limited to, venue details, program logistics, registration, and onsite coordination
Willingness to cross-train to provide support for other roles as needed
Oversee meeting preparation, supplies ordering, and packing/shipping of event materials
Work with the communications team to create/design event materials, including event marketing via email, web, print

Qualifications & Skills

Bachelor’s degree
1-3 years of event management experience
Exceptional client service skills and enjoys working with the public
Strong experience using Microsoft Office Suite, Google Workspace, and Dropbox
Demonstrated expertise in customer database management
Excellent attention to deadlines and details, with a strong drive and initiative to deliver excellence
Proven project management skills
Strong problem-solving ability, including metrics-driven thinking
Excellent interpersonal and customer service skills
Excellent organizational skills and attention to detail
Prior success in a remote work environment
Commitment to NAFDMA’s mission and vision statements
Ability to travel as necessary
Must provide own equipment (computer, printer, Wi-Fi, and cell phone)
Must be able to lift 20 lbs
Salary & Benefits

Salary is $40,000 to $50,000, commensurate with experience
Health Stipend
Generous PTO
Technology stipend