As a leading global animal health company, Elanco delivers innovative products and services to improve the health of pets and farm animals around the world because we believe making animals’ lives better, makes life better. Since 1954, we have provided solutions that support veterinarians, farmers and pet owners to advance our vision of Food and Companionship Enriching Life. Elanco’s promise to employees: Together, we foster an inclusive culture where everyone can make a difference, encouraging ownership, growth and well-being.


The leader in this position will own the global Order to Cash process design, strategic process direction, and be the bridge between the business, ECAR, IT and the ESC team that executes the process.

Process Expertise and Business Partnership:

  • Be the global champion to drive standardization across the process
  • Establish strong relationships with Business, Operations, ESC, and IT leaders, including a structured cadence for regular interaction and two-way feedback
  • Understand Business and Operations needs, structure, expectations of internal and external customers, and be the bridge between the Business and process design and execution
  • Understand system architecture, including ERP, add-ons, enablers, and interfaces, and be the voice of the ESC, Business, and Operations with IT
  • Determine the strategic balance between service levels and process efficiency
  • Define / design the standard global process during implementation

Process Governance:

  • Establish and manage a governance process to evaluate and approve process localization / customization requests
  • Ensure adequate process documentation and training materials are developed and maintained, and provide user education and training
  • Proactively monitor and anticipate changing business, regulatory, and financial requirements, processes, and practice
  • Drive process compliance at both business and execution levels and establish processes to monitor and address non-standard activities
  • Establish, monitor, and report end-to-end process metrics and KPIs to measure service levels, operational effectiveness, process health, and process compliance


  • Ensure prioritization and encourage a culture of compliance to SOx and other internal controls requirements
  • Coordinate with SOx leaders to ensure process design appropriately addresses key control requirements and risk mitigation
  • Integrate controls into process documentation and training materials
  • Support internal and external auditors and own coordination of action plans where audit procedures identify areas of potential risk or control weakness

Technical and Process Support:

  • Participate in ERP and allied systems build and configuration, setting data standards, data collection & cleansing
  • Participate in developing business scenarios and scripts for testing, and drive IIT and FIT
  • Participate in cutover and support go-live and stabilization
  • Manage and coordinate with IT processes, relationships, and resources for:
    • trouble-shooting, issue-resolution, and escalation for process and systems issues, including assignment and prioritization of trouble tickets and change requests (Production Support Governance)
    • system upgrades, new releases, testing, change management, and communication to end-users
  • Be the managing data steward for key master data for the Order to Cash process

Continuous Improvement and External Focus:

  • Identify, implement, and monitor projects for ongoing process improvement initiatives
  • Provide external focus through benchmarking, engagement with vendors, consultants, and peers in the industry, to identify leading business processes and technologies and evaluate those for implementation in Elanco
  • Drive the continuous improvement mindset across the ESC and Business organizations

Basic Minimum Requirements:

  • Bachelors Degree or equivalent
  • Basic accounting knowledge
  • Minimum of 5 years SAP (or other ERP) experience in the Order to Cash processes
  • Proven analytical, problem solving, and communication skills
  • Proven control orientation based on prior operational business roles
  • Ability to travel globally at least once a quarter
  • Ability to work across cultures and across diverse management styles

Additional Information:

  • Prior experience as part of an ERP implementation team, BPKC, or process ownership


  • 10% of travel

Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status