Heartland Food Products Group is a global leader in the consumer packaged goods (CPG) industry, producing low-calorie sweeteners, coffee, coffee creamers and liquid water enhancers. We manufacture and market Splenda, the #1 brand in the low calorie sweetener category and the most recognized in the world.


 We make coffee, tea and water taste better and help people live happier, healthier and longer lives by making it easy to reduce sugar.


We offer an excellent compensation and benefits package. Come grow with us!


This role is not a remote opportunity, it is on-site at our Distribution Center in Indianapolis, Indiana.



The Manufacturing & Supply Chain Quality Manager coordinates and executes all activities in accordance with current regulation and policy. Responsibilities include the management of quality for external manufacturing organizations and third parties, management of customer complaints, execution of internal system audits, verification of corrective and preventive actions, and driving adherence to corporate standards. This position is required to consult and provide expertise to company personnel on a broad range of products and issues.


Essential Duties and Key Responsibilities:


  • Maintains a work environment committed to sustainable safety by enforcing safety rules, setting a safe example, and coaching and communicating to associates the reasons for safe operations.
  • Acts as the principal representative for all Quality activities related to external manufacturers and third parties by ensuring that requirements are incorporated into the quality system, communicated within the organization and requests are addressed quickly and accurately.
  • Leads risk assessment and quality projects related to external manufacturers and third parties.
  • Owns the development and implementation of internal prerequisite program audits – this includes reporting performance and driving compliance to corporate standards across the company.
  • Responsible for the Customer Connect platform and management of customer and consumer complaint metrics, investigation and response (when applicable).
  • Responsible for the corrective and preventive action program including – development, training, implementation and verification the program is functioning effectively. Establishes appropriate metrics and routinely reports on the health of the program.
  • Drives utilization, automation and enhancement of the Food Safety Plans and Quality Monitoring Scheme (QMS).
  • Drives traceability in the supply chain by establishing recall procedures to align with requirements (FDA/customer) including running trace exercises and maintaining knowledgebase and resources to perform tasks efficiently and effectively.
  • Serve as alternate SQF practitioner, responsible and authorized for ensuring company fulfills all requirements of the current SQF code.
  • Act as back up for Design Quality Manager.
  • All other duties as assigned.



  • Bachelor’s degree in Food Science, Chemistry, Biology or related field with minimum 5-10 years of relevant food manufacturing experience is required.
  • Familiarity with current good manufacturing practices and food regulation is required.
  • Previous experience with low acid canned food regulations and aseptic processing and packaging is a plus.
  • Previous experience with internal auditing desired.
  • Six Sigma or process improvement experience and SQF practitioner certification desired.
  • Must be able to manage multiple and sometimes conflicting priorities efficiently.
  • Excellent attention to detail.
  • Previous experience working with customers is a plus.
  • Process improvement skills (e.g. Six Sigma).
  • Proficient command of English and strong communication skills required – both verbal and written.
  • Must work well in a team environment and have strong communication skills.
  • Must have the ability to perform under pressure and communicate well with all departments.
  • Must have good computer skills, including proficiency with Microsoft Excel and Word.


Physical Demands:

  • Must be able to physically perform the functions of climbing, balancing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions
  • Must be able to work seated using a computer and phone for long periods of time.
  • Must be available to work during extended or off-hours
  • Must possess visual acuity to document company records
  • Continuous walking throughout plant and distribution center.
  • Lifting up to 40 pounds