Overview
Indiana Farmers Insurance is currently looking for an experienced contact center operations leader to join our Marketing Team, as Director, Partner Service Team. This is a new position and we are excited to find the right innovative, dynamic leader to help build and motivate a contact center team that will provide the high level of customer service experience that Indiana Farmers Insurance is known for!
The right candidate will have strong people management experience, excellent analytical skills and an enthusiasm for optimizing the customer journey. The Director, Partner Service Team will have a driving commitment to create, measure and continually enhance the contact center experiences, in support of the Company’s vision.
Benefits for the Director, Partner Service Team:
- Free Health insurance
- Free Dental insurance
- Free Vision insurance
- Free Life insurance
- Free Short-Term & Long-Term Disability insurance
- 2% 401k Company Match
- 11% 401k Company Contribution
- Excellent Paid Time Off
- Day of Service
- Charity Match Program
- We promote from within our diverse workforce regularly and offer regular opportunities to learn and grow
- Flexible Work Arrangements that include work locations in the office, hybrid schedules and fully remote. The type of arrangement available is determined by the position and business needs
- Matching funds of up to $100 annually are available from the company for your favorite charitable organization
- Associate recognition awards, fun gatherings, and opportunities to make friends are part of our culture
- An on-site fitness center, as well as free and convenient parking right next to our building make life easier
Qualifications and Responsibilities for the Director, Partner Service Team include:
- Bachelor’s degree preferred; will consider all candidates with strong P&C contact center management experience
- 5+ years of experience leading contact center operations
- Well-versed in contact center compliance areas, including privacy laws
- Solid understanding of contact center staffing models and technologies
- 3+ years of insurance industry experience; P&C experience strongly preferred
- Demonstrated experience leading business transformation efforts or division start-ups
- Experience working with third-party providers to assist with after hours and peak demand needs
- Experience with agency management software, technology, and systems
- Demonstrated leadership experience as a manager responsible for several direct reports
- Must be able to manage multiple initiatives with different priorities and successfully meet targeted deadlines
Why work for Indiana Farmers Insurance? Imagine working for an employer like this:
- 95% retention of its associates over the last 5 years
- Financially stable as shown by our A (Excellent) rating by AM Best
- Truly customer focused
- A strong legacy of excellent performance throughout our 147 years in business!
Indiana Farmers Insurance is an equal opportunity employer!
