Overview

About The Position

Taranis is the world’s leading AI-powered crop intelligence platform, providing ag advisors and their growers with data driven agronomic recommendations that drive farm management and input decisions. Through full-service, leaf-level data capture,Taranis’ insights and services allow the growers to accelerate decision making, simplify management, maximize profitability and enhance their sustainable farming practices.

Since its founding, Taranis has worked with the world’s top agricultural retailers and crop protection companies, serving millions of acres for customers in the United States, Brazil, and Europe. Taranis has offices located in Westfield, Indiana, Tel Aviv, Israel, and Campinas, Brazil. To learn more visit www.taranis.com.

We are looking for a Customer Success Representative to join our headquarters team in Indianapolis and be the face of Taranis for our customers!

This is a full-time position, including some travel in the Midwest.

Responsibilities

  • Delivering and communicating ROI for our clients, throughout the customer lifecycle
  • Being the trusted partner for the customer on use-case and product functionality
  • Deliver outstanding customer service with a smile, accuracy, and enthusiasm
  • Ensure each customer experiences the full value of our services, products & technology
  • Proactively resolve escalated customer concerns and issues
  • Document and update customer records based on interactions in our database
  • Work closely with RSM to engage new customers and with Product to continually improve service

Requirements

3+ years of Agriculture Cooperative / Retail, experienced in the following:

  • 3+ years of Agriculture Cooperative / Retail, experience in the following
  • Previous experience in customer service/sales
  • Empathy and ability to build a relationship with customers
  • Detail-oriented and able to multitask
  • Excellent written and verbal communication skills
  • CCA – advantage

To maintain and cultivate our unique DNA in Taranis, we look for people who

  • Love what they do and are passionate about making an impact
  • Able to adapt quickly in an intensive, fast-paced environment
  • Own strong attention to details and sense of accountability
  • Quick learners, organized and personally dedicated to accomplishing objectives
  • Master multitasking, Hands-on, own high work ethic and prioritize workload
  • Excellent analytical skills combined with impeccable business judgment
  • Have great communication skills

Why Join Taranis?

At Taranis, we not only innovate for global impact but also cherish the values that make our workplace inclusive, supportive, and forward-thinking. Here’s why you should consider being a part of our team:

  • Empowered by Respect: At the heart of Taranis is a deep respect for each individual. We listen actively and value diverse perspectives, ensuring that every voice is heard and can contribute meaningfully. Our respectful environment welcomes all backgrounds and experiences, fostering a culture where you can thrive professionally and personally.
  • Driven by Accountability: We believe in owning our actions and their outcomes, creating a transparent atmosphere that earns and maintains trust. This accountability ensures that every team member, including you, can depend on others to meet their commitments with excellence.
  • United in Collaboration: Our success is built on collaboration. By joining us, you become part of a cohesive team that values joint efforts and cross-functional teamwork. We solve challenges together, leveraging diverse expertise to innovate and excel in everything we do.
  • Dedicated to Commitment: Our dedication is unwavering—not just to our customers but to our people. We prioritize the needs and well-being of our team, offering flexible working arrangements and comprehensive support that help you manage your professional and personal life seamlessly.
  • Inspired by Innovation: Innovation is our engine for growth, pushing us to challenge the status quo and explore new horizons. At Taranis, you’ll work in an environment that encourages risk-taking and creative problem-solving, ensuring that your ideas always have a place to flourish.

Join Taranis and be a part of a company that values your contribution and is committed to your success. Together, we can assist agriculture globally, enhancing its sustainability and efficiency for future generations!

Visit our website for further details: https://www.taranis.com/

Tagged as: EARLY CAREER, MID LEVEL

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