Overview

At Farm Credit Mid-America, we believe people are our strongest asset. We are consistently looking to hire individuals from a wide range of experience and skills who have a desire to serve. Currently, we have over 1,500 employees across Indiana, Ohio, Kentucky and Tennessee.

Here is what our company offers:

  • Competitive Salary
  • 15 Vacation days, 15 Sick days, 11 Holidays
  • Award winning 401(k) with outstanding employer match
  • Medical, Dental, Vision, Short-term, Long-term, Life and other insurances
  • Fitness incentive
  • Tuition Assistance for employees and dependents

BASIC FUNCTION:  The Closing Specialist (CS) provides exceptional internal and external customer experience by directing and performing the loan closing function for the team.  Team members in this role own and facilitate details after loan approval to satisfy closing requirements and meet customer needs.  The CS role manages communication and workflow for new money loans and renewal closings.  Complete review of non-financial information and insure we satisfy all loan conditions.  Serve as the primary authority responsible for compliance with all regulations and procedures from loan approval to loan certification.  Works with Retail team and partners to deliver an exceptional customer experience by specializing in the closing process.

 

MAJOR RESPONSIBILITIES: 

CUSTOMER RELATIONSHIPS:  Develops and maintains strong internal and external customer relationships by coaching others and consistently providing quality service that is timely, thorough and exceeds customer expectations surrounding the closing process.  Serves as a back-up to other Closing Specialists.

DELIVERS AND SERVICES CREDIT:  Facilitates the final stages of the lending process from loan approval to loan certification.  Provide support to the lending process, including the following:

  • Prepares all loan closing documents
    • Prepares and sends Notice of Approval, Denial or Reduced Request/Adverse Credit Action after FO or AS notifies the CS of verbal delivery of decision to the customer
    • Primary customer contact during the loan closing process.  Facilitates all required details and works directly with customer to complete the transaction
    • Confirms accuracy of loan pricing and fees
    • Coordinates with teammates, customers and external contacts to gather appropriate documentation
    • Coordinate with legal & credit partners as needed on special closing documents (borrowing base agreements, etc.)
    • Order & review title work, real estate appraisals and flood certifications.  Comply with internal procedures relating to lien perfection and collateral procedures.
    • Resolves title work issues prior to closing
    • Enter chattel and real estate appraisal information into AgriPlus
    • Perfect lien position including recording, booking and filing documents as needed (UCC filing, real estate mortgage, etc.)
  • Review Collateral Evaluation Age Chart to determine if existing appraisal can be used
  • Follow-up on UCC terminations and lien releases for non FCMA liens
  • Complete and track all UCC initial filings, amendments, continuations, & terminations
  • Follow-up on vehicle titles
    • Review entity documents for required information and customer signing authorities
    • Monitor and conduct post-closing activities and prepare checks/wires or provide direction to the CSS for preparation
  • Inform other roles of credit-related conditions, as needed
  • Assign credit-related loan conditions to other roles, as needed.
  • Completing loan certification within 90 days.
  • Review and verify conditions are cleared
  • Follow “Relationship Standards of Use – Spotlight: Post Closing Instructions” for follow up/post-closing items
  • Rate lock according to policy
  • Order credit line drafts and disbursement cards or provide direction to CSS for completion
  • Submit internal refinance requests when required
  • Complete assignment of Crop Insurance Indemnity
  • Coordinate and prioritize closing & booking of all loans
  • Execute or coordinate loan closing with customer
  • Comply with regulations by checking loans and being a compliance resource
  • Review reports to verify accuracy of loan booking, loan servicing, etc.
  • Assign follow up/post-closing items (such as servicing plan, loan conditions) for completion by appropriate team member
  • Update database, collect servicing fees and recording of documents are required for the following servicing actions
    • Additional Advance
    • Collateral Addition
    • Collateral Substitution
    • Collateral Easement
    • Collateral Subordination by FCMA or 3rd Party
    • Collateral correction
  • Partner with the CSS to manage the scanning of loan documents

CROSS-SELLING:  Proactively identifies customer needs while interacting with customer to cross-sell core products and other services to our customers.

INFORMATION MAINTENANCE AND REPORTING:  Monitors database entry and reporting; maintains association database; processes required reports from Farm Credit Mid-America databases

Other duties may be assigned.

REPRESENTS AND COMMUNICATES THE MISSION AND VALUES OF FARM CREDIT  MID-AMERICA and complies with its conduct policy, security policy and confidentiality expectations

 

MINIMUM REQUIREMENTS

Extensive knowledge of agricultural industry (personal, professional or educational) is desired.

High School diploma and at least six years of successful experience in two or more of the following areas: financially related customer service, loan processing, loan servicing.  Farm Credit Mid-America experience desired and performance exceeded expectations. -OR-   Bachelor’s degree in agriculture, business or related field.

 

KNOWLEDGE, SKILLS and ABILITIES

Knowledge of:  Farm Credit Mid-America products, services, fees and their application to customers’ needs; credit delivery, market segments; basic agriculture; basic credit; economic conditions; competition’s products, interest rates, and fees; selling techniques; Association technology and accounting systems, as well as loan origination systems,  processes, and documents; and Farm Credit Mid-America policies and procedures.

Skills in:  Providing exceptional customer service; coaching others;  understanding balance sheets; researching courthouse documents; interpersonal relations; verbal and written communications; listening; organizing; problem solving; matching products and services to customer needs; translating features into benefits; selling; using accounting and loan origination systems; using computers.

Ability to:  Be flexible; work efficiently and accurately; identify priorities; work with interruptions; maintain confidentiality; work independently and with a team; be disciplined; achieve goals; accept and implement corporate strategies; demonstrate Association values; relate positively to others; listen to customers; use systems and computers; be logical; work under stress; overcome objections; manage time; assess risk; professionally represent Farm Credit Mid-America.

 

MENTAL AND PHYSICAL REQUIREMENTS:

This job requires the incumbent to have the ability to…

  • Engage in telephone and face-to-face conversation to serve customers and give and receive information from staff, vendors, outside consultants and the public.
  • Use a computer and similar office technology and tools.  This involves reading the screen and keying/typing information.
  • Speak and make presentations to individuals or groups on technical subjects related to job.
  • Travel via auto or commercial transportation to carry out essential responsibilities of the job.
  • Successfully interact with and represent the organization to staff, officers, board members, customers, vendors, and/or the public at all levels.
  • Provide sound technical advice to leaders and other staff in the subject field(s) related to this position.
  • Understand and explain various subject matter and consulting concepts, programs, terminology, and methods.
  • Reason, judge, compare, calculate, evaluate, decide, and critique such information as written material, numerical data, responses to customer needs, and/or other related work activities.

Requirements of the job include the ability to do the work, with or without reasonable accommodations. It is the Association’s policy to make reasonable accommodations for individuals with disabilities. Leadership retains the right to add, subtract or change duties of the position at any time.

This document does not create an employment contract, implied or otherwise, other than “at will” employment relationship.

Farm Credit Mid-America is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability or any other category protected by law.

 

Tagged as: EARLY CAREER