As a leading global animal health company, Elanco delivers innovative products and services to improve the health of pets and farm animals around the world because we believe making animals’ lives better, makes life better. Since 1954, we have provided solutions that support veterinarians, farmers and pet owners to advance our vision of Food and Companionship Enriching Life. Elanco’s promise to employees: Together, we foster an inclusive culture where everyone can make a difference, encouraging ownership, growth and well-being.

US Customer Experience is a new function within the US business that is aimed to create a hyper focus on delivering an excellent and constantly improving customer experience. In this role, a strong analytical skill set with the ability to influence and drive change as well as a great understanding of the business will be necessary.

Job Responsibilities:

  • Support contract build, alignment, tracking and execution for our farm animal distribution/channel
  • Sales Force Excellence: Defines strategy, improvement and execution within channel
  • Builds and analyzes sales trends, risk/opportunities, inventory opportunities and program analytics within distribution/channel accounts
  • Builds and delivers reporting package allowing proper business management, identification of business gaps and takes an active role in investigating and resolving data issues
  • Monitors investment areas within distribution/channel strategy and ensures strategy alignment
  • Responsible for coordination of key business and strategic plan analytics in partnership with marketing and business units for business planning and strategic planning exercises
  • Incentive, rebate, and accrual management
  • Calculates and evaluates ROI for marketing fund initiatives
  • Owns strategic initiatives analysis and delivery in partnership with distribution/channel leaders

Basic Minimum Qualifications:

  • Bachelor’s degree required
  • 3-7 years of experience in analytic roles such as finance/analytics/business management
  • Qualified candidates must be legally authorized to be employed in the United States. Elanco does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position.

Additional Skills/Preferences:

  • Ability to drive strategic thinking
  • Engages and leads internal stakeholders
  • Ability to influence outside the team

Additional Information:

  • Primary location for this position is: Greenfield, IN at the Elanco Global Headquarters
  • May consider a “flexible/remote” work schedule for the right candidate




Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status