Business Analysis
- Observe, seek to understand, and document business processes.
- Work with project team and users to define solution requirements.
- Write functional design specifications and knowledge bases.
- Develop and lead team through prototyping of solutions.
- Identify alternative solutions (with and without technology) to solve problems.
- Serve as a conduit between the customer community and the software application teams through which requirements flow.
- Participate with software selection teams evaluating and recommending technical and non-technical solutions to business opportunities.
- Analyze data, programs, and processes to identify root issues and identify opportunities for improvements.
Implementation
- Develop testing plans to assess readiness for implementation.
- Coordinate testing efforts of IT, customers, and consulting resources.
- Assist in developing and delivering training programs.
- Develop and execute operational acceptance processes.
- Work with and support application staff in implementing application changes.
Project Management
- Develop and track project tasks, schedules, and budgets.
- Manage project scope.
- Manage project communications to customers and stakeholders including vendors.
- Direct and coordinate activities of business, IT, and consulting resources.
- Ensure that project team output meets specification and is done in accordance to standards.
- Manage activities of consultants and service personnel used for software application projects.
- Make timely updates in project tracking system to keep team and management aware of project status and roadblocks.
| EDUCATION AND EXPERIENCE |
- 4 year degree in Computer Information Systems, Computer Science, Supply Chain, Business, or related field or equivalent experience.
- Certifications: Not required, but valuable.
- At least 3 years of experience participating with project teams to solve business problems.
- Demonstrated experience delivering usable system requirements required.
- Experience working with packaged ERP or Warehouse Management System applications required.
- Experience working with Windows servers required.
- Experience working on digital transformation projects preferred.
- Experience with Lean and or Agile desired.
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KNOWLEDGE, SKILLS, AND ABILITIES |
- Ability to work with people at all levels in the organization, in addition to consultants and vendors.
- Demonstrated ability to communicate effectively both verbally and in writing to multiple target audiences.
- Strong analytical skills to troubleshoot issues and identify resolutions.
- Demonstrated skills with SQL query language or query tools required.
- Knowledge of Relational Database Management System concepts required.
- Knowledge of Microsoft Power Apps or similar platforms preferred.
- Ability to work independently and with minimal direct guidance.
- Persistence in resolving issues without becoming upset or overly frustrated.
- Ability to work in a fast-paced, exciting environment.
- Ability to balance multiple shifting priorities and deadlines.
- Ability to reason – work from end results backwards to determine the best course of action for problem solving.
- Ability to exhibit positive “Can Do” attitude.
- Ability to be available outside of normal business hours to resolve business issues and for on-call rotation
- Trustworthiness with strictly confidential information.
Education
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