Digital Banking & ACH Specialist

Position Summary:

Provide support with the implementation of business cash management products, mobile banking, and digital banking products and services we provide to our current customers and potential new customers.

Duties:

1. Assist in developing and maintaining competitive intelligence regarding other financial institution’s digital banking products and services
2. Assist in coordinating with training staff to develop an enterprise-wide understanding of business, cash management, and digital banking products our financial institution offers
3. Assist in providing business cash management and digital banking information to update SharePoint, Brochures, and sales sheets
4. Provide assistance to customers in explanation of cash management, mobile, and digital banking products
5. Assist with setup and changes to digital banking product
6. Provide telephone support for staff and customers concerning digital banking products along with ACH transactions
7. Review digital banking applications and changes made by bank customers
8. Process digital banking transactions (bill pay, ACH, and transfers)
9. Pull daily reports for digital banking ACH processing
10. Process eStatement requests and changes made by bank customers through digital banking

Relationships/Qualifications:

1. Responsible to AVP Digital Banking Supervisor & ACH Officer for all duties assigned
2. Position requirements include:

a. At least 3 years banking experience preferred

b. Strong sales and people skills

c. Strong verbal and written communication skills

d. Manage time effectively

e. Be able to work flexible hours

Working Conditions:

1. Normal office environment
2. Extended viewing of computer screens
3. Repetitive hand and arm movement