Overview
Company Overview:
Athian is the world’s first cloud-based carbon marketplace designed specifically for the livestock industry. We empower livestock producers to adopt sustainable practices by providing a platform that helps them quantify, verify, and monetize their reductions in carbon emissions. Through our innovative technology, producers can engage in carbon markets, reduce their environmental footprint, and enhance the long-term sustainability of their operations. At Athian, we are committed to driving the future of sustainable agriculture by bringing financial incentives for environmental stewardship to farmers across the globe. Today we are focused on the carbon impact at the dairy farm level, but our future includes water, soil, and farmer health along with expanded international regions, markets and livestock industries.
Job Description:
As a Customer Account Success Manager at Athian, you will be instrumental in driving the success and satisfaction of our customers – consumer packaged goods (CPGs), foodservice, retailers, quick service restaurants (QSRs), and food companies seeking to decrease their Scope 3 emissions related to animal protein products in their supply chain. You will support these groups to fully leverage Athian’s Sustainability Platform to reduce emissions, participate in carbon markets, and achieve their sustainability goals. You will work cross-functionally with our product, sales, and support teams to deliver a seamless experience from onboarding customers to relationship management with producers and cooperatives, through ongoing platform engagement.
Key Responsibilities:
- Customer Account Management and Tracking: Support with onboarding new customers, tracking and reporting of customer status in their journey with us – using Hubspot (or other systems) to track key contacts, relationships, document status, feedback, and decisions so that we can most effectively advance to transactions.
- Relationship Building: Establish and maintain long-term relationships with sustainability teams at a variety of food companies and both in the U.S. and internationally, and dairy cooperatives, providing personalized support and acting as a trusted advisor for tactical use of the Athian Sustainability Platform.
- Product Training: Provide training and technical support to customers, ensuring they understand how to use the platform’s features and can maximize the value of their participation in carbon markets.
- Sustainability Planning: Collaborate with customers to develop strategic sustainability plans to support their carbon reduction strategies, carbon accounting approaches, and reporting processes.
- Customer Advocacy: Act as the voice of the customer within Athian, collaborating with product, marketing, and engineering teams to advocate for enhancements and new features that improve the customer experience.
- Proactive Support: Identify new or at-risk customers and develop strategies to engage, retain, or re-engage them, addressing any challenges they face with the platform.
- Case Studies & Testimonials: Partner with customers to tell their story; develop case studies and testimonials showcasing their success and commitment to sustainability.
Qualifications:
- Passion for animal ag sustainability and a genuine interest in supporting various sized food companies, along with farmers and livestock producers in their sustainability journey.
- Bachelor’s degree in agriculture, environmental science, sustainability, or a related field.
- 3+ years of experience in corporate ESG / CSR / sustainability, customer success, account management, or a related role, ideally within ag-tech, sustainability, or SaaS industries.
- Knowledge of the dairy industry and sustainable agricultural practices is highly desirable.
- Strong communication and interpersonal skills with the ability to build rapport and manage relationships across a diverse range of customer, producer, and cooperative stakeholders.
- Proactive problem-solver with a customer-first mindset, able to manage multiple accounts and prioritize effectively.
- Experience with HubSpot, account management, and sales legal contract review process a plus.
Preferred Qualifications:
- Experience in agriculture carbon markets, or environmental sustainability.
- Experience with corporate food companies’ sustainability teams either domestically and/or globally
- Knowledge of additional livestock farming systems and practices, with a focus on environmental impact reduction strategies.
- Ability to translate complex sustainability concepts into actionable steps for customers.
What We Offer:
- Competitive salary and comprehensive benefits package. The base salary range for this role is $85,000 – $95,000 per year with 20% bonus potential.
- The opportunity to work with a passionate team at a purpose driven company committed to reshaping the future of sustainable agriculture.
- A collaborative, innovative environment where your ideas and contributions can directly impact the company’s success.
- Professional development opportunities and growth within the company.
- The chance to play a key role in advancing sustainability in the livestock industry.
This role is ideal for someone with a passion for sustainability, a strong understanding of agriculture, and a desire to support corporate food companies and producers in making measurable environmental impacts through technology and carbon markets. If you’re ready to help shape the future of livestock farming, apply today!
