Overview
WHO WE ARE
AgReliant Genetics is a leader in seed research, production, and quality focused on providing trusted seed solutions that help farmers grow.
Created July 1, 2000, as a joint venture between two of the world’s largest independent seed companies, KWS and Limagrain, AgReliant Genetics is the largest north American company focused solely on seed and operates one of the largest research programs in North America. AgReliant Genetics benefits from direct access to a global corn germplasm pool and has a top four corn research program.
At AgReliant Genetics we have a unique family of brands that provides farmers across the U.S. and in Canada access to our products, regardless of geographical location or operation size. Through our seed brands – AgriGold®, LG Seeds® and PRIDE Seeds® – and our digital ag platform Advantage Acre®, AgReliant Genetics proudly offers the latest innovations to our farmer customers, whether they grow corn, soybeans, sorghum, or alfalfa. We demonstrate commitment to our vision by developing meaningful relationships, delivering valuable seed solutions, and providing an excellent customer experience.
OUR CULTURE & OUR PEOPLE
AgReliant Genetics is dedicated to fostering a diverse and inclusive workplace. At every level, our people are an essential part in maintaining our values and furthering our growth. We pursue individuals who demonstrate commitment, excellence, integrity, safety, and innovation in their work.
At AgReliant Genetics you can be part of a culture where we value our employees’ passion and believe in giving people the space to navigate challenges, invent solutions and excel in a rewarding career. We offer a competitive benefits package, including medical, dental, vision, 401K, generous vacation time & paid holidays, paid parental leave, tuition reimbursement and much more!
You can learn more about AgReliant Genetics and our brands at agreliantgenetics.com or by following @AgReliant on Facebook and Twitter.
AgReliant Genetics, LLC is an equal opportunity employer. We value and openly welcome diversity at AgReliant. Diversity and inclusion are a key part of our strategy for long-term success.
POSITION SUMMARY
As a Computer Support Specialist at AgReliant Genetics, you will provide technical support to internal teams, helping to resolve hardware and software issues efficiently. You will play a critical role in daily support operations, troubleshooting across multiple platforms, and delivering a positive support experience in line with company standards. This position is key to maintaining high levels of customer satisfaction and operational efficiency.
ESSENTIAL FUNCTIONS
- Provide front-line technical support for hardware, operating systems (Windows OS, macOS, iOS devices), and company applications such as Office, Chrome, and VPN.
- Diagnose, resolve, and document technical issues across various support channels, ensuring accurate and efficient outcomes, and driving end-user satisfaction.
- Ensure all support interactions are thoroughly documented in the help desk system in alignment with company standards and resolved in a timely manner.
- Configure and support AgReliant’s Intune environment, ensuring secure and efficient management of mobile devices and applications.
- Provide comprehensive audio-visual support for all meetings, including evaluating AV equipment to ensure optimal performance and implementing user-friendly systems to enhance the meeting experience.
- Provide exemplary customer service and communicate technical information in an easy-to-understand manner for all user levels, embodying the company’s core values in all interactions.
- Purchase laptops, iPhones, iPads, and other hardware.
- Assess and recommend software and hardware options to optimize system performance.
- Identify opportunities for improvement and recommend ways to enhance support processes and increase productivity.
- Contribute to team projects as assigned and stay current on relevant technological developments.
- Other duties as assigned.
EDUCATION & EXPERIENCE
- Bachelor Degree in Information Systems, Computer Science, or a related field preferred.
- Three (3) to five (5) years’ experience in a computer support role.
- Proven experience in supporting Windows operating systems and Apple iOS required.
- Intune configuration, maintenance, and support experience.
- PowerShell scripting.
KNOWLEDGE, SKILLS & ABILITIES
- Strong understanding of computer hardware and software, including operating systems, network protocols, and common applications.
- Ability to prioritize and manage multiple tasks efficiently, ensuring deadlines are met.
- Excellent problem-solving and analytical skills to diagnose complex technical issues.
- Effective communication skills to explain technical concepts to non-technical users.
- Ability to work independently and as part of a team.
- Attention to detail and ability to follow established procedures.
- Adaptability to changing circumstances and a proactive approach to process improvement.
- High level of customer service orientation, with the ability to balance organizational needs with those of internal clients.
- Capacity to quickly learn and adapt to new technologies.
PHYSICAL REQUIREMENTS
- Up to 10% travel time is expected.
- Ability to work required hours.
- Ability to lift 15 lbs.
