IT Support Analyst

About Us
Headquartered in Indianapolis, Indiana, Wabash Valley Power is a not-for-profit electric cooperative and wholesale provider of reliable, affordable electricity to our 23 electric distribution member cooperatives. These cooperatives in turn serve more than 300,000 homes, businesses, and farms in Indiana, Illinois, and Missouri.

As a not-for-profit co-op, we do things a bit differently—and that’s the point. Because we aren’t influenced by shareholders, we make our decisions with our members in mind. That means we value things like teamwork, and putting families first. It also means a business model that’s designed for stability and growth. It’s a Deliberately Different approach to the energy industry, and that’s great news for the people who count on us.

What You’ll Get
We believe what benefits our employees benefits our company. That’s why we put employees first—your health, your family, and your development. These aren’t just slogans: We offer continuing education, flex time, health benefits, a 401(k) match and pension plan, and much more. Here are just a few of the things that make our company culture unique:

•  No Sweat  – We offer a wellness program that includes a payroll credit for medical insurance, an on-site fitness center for your convenience and extra vacation days for participating. We’ll even throw in a fitness device reimbursement to keep you on track!
•  Flex Time  – Our flexible schedule means you can work in your appointments or family events and maintain a comfortable work-life balance.
•  Stay in School  – We value employees who have a desire to learn, so we provide funds for continuing education. We also offer in-house training and ongoing development through our internal GROW program.
•  Keep it Casual  – When you work for us, you work in comfort.  Blue jeans are the norm in our office, and we make them look good!
•  Work Hard, Play Hard  – We reward our employees with generous vacation time, to the tune of up to five weeks off a year. Even our new employees receive credit for prior work experience.

This role is hybrid in nature, with a combination of on-site workdays and remote workdays.

• Provides desktop\server hardware and software support, network connectivity, and mobile device permissions to internal customers, including applications, email, remote access, network accounts, and printing issues.
• Responsible for the telephone support line, coordinating help desk activities, including logging support calls and follow up on resolution.
• Coordinates work hours, support tasks and projects with fellow IT Support Analyst and with the Systems Administrators to ensure complete coverage of Help Desk hours.
• Research and tests new desktop technologies including operating systems and specialized user software with existing computer environment.
• Installs, upgrades, and maintains desktop software, operating systems, hardware, and peripherals for staff use.  Builds and configures new PC’s and laptops providing staff with hardware/software upgrades as needed and recommends replacement of obsolete desktop hardware, software, and peripherals as needed.
• Creates user accounts and handles maintenance.  Provides research and assistance to other technical services staff as needed.
• Performs basic level server builds along with maintain server operating system patch updates.   Monitors backups and performs first level troubleshooting of backup issues.
• Maintains and manages desktop\server hardware inventory and spare components inventory.
• Coordinates and maintains software inventory, and licensing, to assure adherence to copyright laws and availability of software when needed.  Recommends improvements to licensing policy, where appropriate.
• May be required to perform other duties as assigned.

• Associate degree in Information Technology or related field or High school diploma or GED equivalent with IT Certifications (i.e. CompTIA A+)
• Technical troubleshooting skills.
• Experience helpful in customer service and Desktop/Hardware troubleshooting.
• Experience using Microsoft Windows Desktop

Preferred Experience:

• Two to three years of prior experience in help desk or desktop support capacity.
• Experience working with Electric Cooperatives is a plus.

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
• Must be able to lift and carry up to 25 lbs.
• Must be able to talk, listen and speak clearly on telephone.