Overview

SCOPE

This is a business analyst role who’s primary responsibilities are to review business processes in order to gain a complete understanding of current procedures, identify improvements, redesign business processes, and create alignment with business users to apply technology ensuring excellent results.  This includes gathering and analyzing data in support of business cases, proposed projects, and systems requirements. The Technical Business Analyst is also responsible for generating and compiling reports based on the findings, complete with probable causes and possible solutions to systems issues. This individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of IT system investments.  To be successful in this role the ideal candidate will need to have a strong working relationship with all levels within their assigned area.

 

KEY RESPONSIBILITIES

Strategy & Planning

  • Meet with business partners to determine business, functional and technical requirements and participate in application design, configuration, testing and deployment.
  • Apply best practices and design patterns of best-of-breed applications developed on the various operational platforms.
  • Guide users in formulating requirements, advise on alternatives and on the implications of new or revised processing analysis.

Acquisition & Deployment

  • Implement customer-focused solutions and develop features and integration for a suite of production applications.  The ability to leverage data analysis tools like SQL, Excel, Crystal Reports, Power BI, and SSRS will also be critical.
  • Plan phases of the software development life cycle (SDLC) for a variety of projects.
  • Perform administrative functions such as user creation, security management, configuration, and other customizations of the applications needed to keep the systems optimally configured.

Operational Management

  • Identify business trends utilizing real data, compile analysis reports that are delivered to business partners in an automated fashion.
  • Proactively engage on continuous improvement efforts for application design, support, and practice development efforts.
  • Provide technical assistance and end user troubleshooting for bug fixes, enhancements, and “how-to” assistance.
  • Translate business requirements into well-architected solutions that best leverage the various systems and products.

 

PHYSICAL DEMANDS

  • Must be able to sit for extended periods of time and interact with computers, telephone and other electronic media.
  • Overtime hours may be required to meet project deadlines.

 

QUALIFICATIONS

  • Bachelor’s Degree in Information Technology, Computer Science, Process Management or a related field required.
  • Proficiency with business analysis technics including modeling business processes, documentation skills, conducting workshops, and training sessions.
  • Ability to work independently, as well as part of a team, on multiple projects.
  • Direct experience working on projects for middle market and enterprise size companies.

 

PERSONAL ATTRIBUTES

  • A desire to work within a fast-paced, collaborative, and team-based support environment.
  • Excellent written and oral communication skills.
  • Excellent listening and interpersonal skills.
  • Logical and efficient.
  • Strong commitment to customer service, employee efficiency, and company growth.
  • Superior analytical and problem-solving abilities.
  • Able to quickly shift priorities to meet emerging business needs while maintaining progress toward original goals.

 

KNOWLEDGE & EXPERIENCE

  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Proven experience in overseeing the design, development, and implementation of software and hardware solutions, systems, or products.
  • Demonstrated project management skills.
  • Ability to communicate ideas in both technical and user-friendly language.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • The following experience is preferred:
    1. Retail business to business processes
    2. DSD systems
    3. Integrating CRM, ERP, and financial systems

Tagged as: EARLY CAREER, MID LEVEL

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